Microsoft Dynamics 365 for Field Service makes it easier for organizations to manage a large workforce and deliver products and services directly to their customers locations. A focal point of field service is the interactive schedule board, here dispatchers can see and manage the work assigned to their workforce. They can see all field technicians with pictures and schedules either in a list view or a map view by hours, days, weeks or months. This makes it easy for dispatchers to respond to customer requests and get the most qualified technician for the job. You could automate and optimize scheduling process to dispatch the right technician and make sure to the get the maximum value out of your resources.
Microsoft Dynamics 365 Field Service Features
Capture customer information, SLAs, and recurring preventive maintenance schedules to ensure accurate service delivery.
Manage and control customer service location and asset information to maintain a 360-degree view of service considerations and history.
Associate new clients and projects to a campaign code to track a return on your marketing investment manage service inventory, set re-order points, and track stock down to the truck level to drive efficiencies and response times.
Access standard reports to monitor and analyze marketing activities, including campaign activity status, campaign performance, and campaign comparisons.
Earn customers for life
Microsoft Dynamics 365 is a cloud-based business applications platform that combines components of customer relationship management (CRM) and enterprise resource planning (ERP), along with productivity applications and artificial intelligence tools.
Microsoft Dynamics 365 is crucial to accelerating your digital transformation. This suite of apps – sales, service, finance, operations, and talent – breaks down the silos between CRM and ERP, is powered by data and intelligence, and helps capture new business opportunities.
Microsoft has moved its CRM beyond sales force automation by bringing digital intelligence into each deal to better predict customer’s needs and deliver personal attention that builds relationships and revenue.
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